Location: 5 Market Way, The Mall, Blackburn

Cash Desk Volunteer

Could you be the friendly face of your local British Heart Foundation shop? With support around you and full training provided, you will be processing sales through the till as a cashier, talking to customers and thanking every donor – helping us continue to fund life saving research. This is a customer focussed role where you will meet and interact with a wide range of people.

Typical tasks include:

  • Engaging with customers and serving them in a helpful and friendly way
  • Answering questions from customer, donors and supporters
  • Communicating with fellow volunteers about what has sold and needs re-stocking
  • Honing your retail and cashier skills behind the till and taking payments
  • Helping with administration and reception duties around the till area
  • Promoting Gift Aid and sales campaigns

Online Lister Volunteer

Online selling is a fast growing and exciting way to retail in the digital age, so if you would like to get involved in this, come join us at your local BHF shop and help create online sales listings to promote the varied items that we sell.

Maybe you already know your way around online selling platforms or maybe it’s something you want to find out more about, either way you will be fully supported in this role to make sure you develop the skills and experience needed to become an expert online lister.

Get the satisfaction of seeing the items you list sell for the best possible prices, knowing this will be helping us continue to fund life saving research.

Typical tasks include:

  • writing informative and accurate descriptions of the items we are selling including details about condition, measurements and any defects or flaws.
  • making sure the item is placed in the correct selling category to make it easy for customers to find just what they are looking for
  • helping to upload photos to really showcase the items.

Sales Floor Volunteer

Our Sales Floor Volunteers are the first point of contact for customers when they enter our shop. You will be greeting customers, helping them find the items they’re looking for and answering their questions, with help on hand from the shop team. You will provide invaluable help in the running of the shop, keeping it stocked and attractively displayed.

Typical tasks include:

  • Helping customers on the shop floor & providing good all-round customer service
  • Promoting our campaigns and any instore sales to customers
  • Working on window and shop displays to make them look their best
  • Keeping the shop tidy, clean and well organised – some light housekeeping
  • Helping your fellow volunteers and staff with customer queries

Volunteer Stock Collection Driver

Are you happy to volunteer using your own vehicle? Do you have a few hours a week to spare and enjoy meeting people? We need help to collect donated items from our supporters when they are unable to bring them into our shop themselves. You will need to be physically fit and active for this driver role due to the lifting and carrying of donation bags in and out of the vehicle.

It will be your responsibility to ensure that you have a full, valid driving licence and that your vehicle is correctly insured for carrying out collections of BHF donations – don’t worry, we can help you with this. You’ll use your own vehicle and travel will be reimbursed at the HMRC rate (currently 45p per mile).

This vital role will allow us to continue collecting donations so we can create a world free from the fear of heart disease.

Typical tasks include:

  • Collecting stock donations from people’s houses, local businesses or our donation banks and delivering them to your local shop.
  • Transferring stock between shops on a local level as required
  • Following BHF guidelines on collections and personal safety