COVID-19 – Personalising Freedom

As the Director of Personalising Freedom CIC, I thought I would update you with our COVID-19 plans.

As a non-profit provider who provides support services to many people in BwD, our priority is to keep everyone safe during these challenging times.

Stage 1 of COVID-19

This was actioned a week ago and visits to our offices was minimised.

Stage 2 of COVID-19

This was actioned a few weeks ago, all Personalising Freedom employees were supplied with the correct PPE to keep them safe whilst at work.

Stage 3 of COVID-19

Is now active as from Thursday 26th March 2020.

Stage 3 means the following and is being supported by our staff working at home.


  1. Our Customer helpline number is 07510 064 154. Individuals / partner agencies please call this number if needed. If the line is busy, please send a text message.
  2. Staff team will post updates on our Facebook page.
  3. Please can partner agencies send referrals to

In these difficult times, as an organisation, as ever we will continue to do our best to support our customers. Please can everyone stay safe and if you need us, our amazing staff team are here to help.

I hope we can all support each other in the best way we can, please reach out if you need support.